This privacy policy ("Policy") describes how SPONTRE ("we," "us," or "our") collects, uses, and shares information about you when you use our website, mobile app, and other online services and products that link to this Policy (collectively, the "Services").
- Information We Collect
We may collect the following types of information about you:
- Personal information: This is information that identifies you or can be used to contact you, such as your name, email address, phone number, and physical address. We may collect personal information when you create an account, book a trip, contact customer service, or participate in a survey or promotion.
- Usage information: This is information about how you use the Services, such as the pages you visit, the features you use, and the searches you perform. We may collect usage information through the use of cookies and other tracking technologies.
- Payment information: This is information necessary to process payments, such as your credit or debit card number and expiration date. We do not store your full payment information on our servers.
- How We Use Your Information
We use your information to provide and improve the Services, to communicate with you, and to comply with legal obligations. Some specific examples of how we may use your information include:
- To process and confirm your bookings and reservations
- To send you confirmation emails, receipts, and other communications related to your trips
- To provide customer service and support
- To send you marketing and promotional materials, if you have opted in to receive such communications
- To personalize your experience on the Services, such as by showing you personalized recommendations or advertisements
- To improve the Services, such as by analyzing usage data to identify trends and patterns
- To comply with legal obligations, such as by retaining certain information for tax or accounting purposes
- How We Share Your Information
We may share your information with third parties in the following circumstances:
- With service providers: We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, data analysis, marketing, and customer service. These service providers are required to maintain the confidentiality of your information and are not permitted to use it for any other purpose.
- With business partners: We may share your information with business partners for joint marketing and promotional purposes, if you have opted in to receive such communications.
- For legal reasons: We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal proceedings, to protect the rights or property of XYZ Travel Agency or third parties, or to prevent harm or injury.
- Your Choices and Rights
You have the following choices and rights regarding the information we collect and use:
- Opting out of marketing communications: You may opt out of receiving marketing and promotional materials from us at any time by following the unsubscribe instructions in the communications or by contacting us at [insert contact information].
- Accessing and correcting your information: You may access and update your personal information by logging into your account or contacting us at [insert contact information].
- Deleting your information: You may request that we delete your personal information by contacting us at [insert contact information]. Please note that we may be required to retain certain information for legal or business purposes.
- Exercising your rights under the California Consumer Privacy Act: If you are a resident of California, you may have additional rights under the California Consumer Privacy Act, including the right to request that we disclose the categories and specific